banzaibet Privacy Policy

What Information We Collect

To create an account on banzaibet and use our services, we collect the types of information described below:

1.1 Personal Identification Information

• Full name and preferred username
• Date of birth (for age verification — services are provided only to those aged 21 or above)
• Email address
• Residential address
• National ID card or passport number (applicable in cases requiring identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Technical Information

• IP address and device information
• Browser type and version
• Page visit times and duration
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Behaviour Information

• Play history and bet amounts
• Bonus and promotion usage details
• VIP level and points information

How We Collect Information

We collect your information in the following ways:

• Directly from you: When you fill in registration forms, complete transactions, or contact our customer support team.
• Automatically: Through cookies, log files, and similar technologies when you use our platform.
• Through third parties: From identity verification services and payment processing companies.

Purposes of Using Your Information

banzaibet uses your information for the following purposes:

• To create, verify, and manage your account.
• To process all financial transactions, including deposits and withdrawals.
• To verify your age and identity in order to maintain a safe gaming environment.
• To monitor unusual gaming behaviour under our responsible gaming programme.
• To prevent fraud, money laundering, or other illegal activities.
• To send you personalised promotions and offers based on your preferences and interests (you can opt out of this).
• To analyse and improve platform performance.
• To respond to customer service requests and resolve disputes.
• To comply with relevant legal and regulatory obligations.

Disclosure and Sharing of Information

banzaibet never sells, rents, or commercially supplies your personal information to third parties. However, information may be shared in the limited circumstances listed below:

• Service providers: Payment processors (such as bKash, Nagad, Rocket, and banks), identity verification services, and technology infrastructure partners who assist in operating our services.
• Legal requirements: To comply with a legal order or judicial directive from a competent authority.
• Fraud prevention: When cooperating with agencies investigating financial crime.
• Business transfers: In the event of a merger or acquisition, in which case you will be notified in advance.

All third parties contracted with us are legally bound to keep your information confidential and to use it only for the specified purpose.

Cookie Policy

The banzaibet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and for security — these cannot be disabled.
• Functional cookies: Remember your language preferences and account settings.
• Analytics cookies: Collect platform usage data that helps us improve our services.
• Marketing cookies: Used to show you relevant promotions based on your interests.

You can manage cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Retention and Security

We apply industry-standard security measures to keep your personal information safe:

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted databases.
• Strong passwords and security questions are used to access your account.
• Staff access to data is strictly restricted by access control policies.
• Regular security audits and vulnerability assessments are conducted.

Data retention period: For active accounts, data is retained for the duration of the account. Even after an account is closed, data may be retained for the period required by legal and regulatory obligations.

Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request deletion of your information (though this may be limited where legal obligations apply).
• Right to restrict processing: In certain cases you may request that processing of your information be suspended.
• Right to opt out of marketing: You may unsubscribe from promotional communications at any time.
• Right to lodge a complaint: You may lodge a complaint with the relevant authority regarding how we handle your data.

To exercise these rights, please contact us. We will aim to respond within 30 business days.

Protection of Minors

banzaibet services are intended only for those aged 21 or above. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process. If we become aware that a person under the age of 18 or 21 has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact us immediately.

International Data Transfers

banzaibet's servers and service providers may be located in various countries. Your information may be transferred to another country for processing or storage. In such cases we ensure that:

• Transferred data is subject to appropriate security measures.
• Third-party organisations are contractually bound to comply with the standards of this Privacy Policy.
• Internationally recognised security protocols are followed for data transfers.

Responsible Gaming and Use of Data

We analyse your gaming behaviour data so that you can enjoy gaming responsibly. This includes:

• Unusual gaming patterns are identified and you are alerted if necessary.
• You can voluntarily set limits or take a break at any time.
• To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

banzaibet reserves the right to change, amend, or update this Privacy Policy at any time. If any significant changes are made to the policy, we will send a notification to your registered email address and clearly announce it on the platform. Continued use of the services after changes have been made will be considered your acceptance of the revised policy terms.

The date of each revision will be noted at the top of the page in the "Last Updated" section. You are advised to review this policy regularly.

Third-Party Links and Services

Our platform includes services from third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others. These providers may have their own privacy policies, and your activity on their platforms is governed by their policies. banzaibet is not responsible for the data handling practices of third parties.